Professional Certificate in Lean Service Transformation: Smart Strategies
-- ViewingNowThe Professional Certificate in Lean Service Transformation: Smart Strategies equips learners with essential skills to optimize service operations, reduce waste, and improve customer satisfaction. This industry-demand certificate course focuses on Lean principles, Agile methodologies, and Smart Strategies, enabling professionals to drive service transformation in their organizations.
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• Unit 1: Introduction to Lean Service Transformation
• Unit 2: Lean Principles and Concepts
• Unit 3: Value Stream Mapping for Lean Service Transformation
• Unit 4: Smart Strategies for Process Improvement
• Unit 5: Change Management in Lean Service Transformation
• Unit 6: Implementing Lean Tools and Techniques
• Unit 7: Measuring and Evaluating Lean Service Transformation
• Unit 8: Continuous Improvement in Lean Service Transformation
• Unit 9: Customer Experience and Engagement in Lean Service Transformation
• Unit 10: Leadership and Employee Empowerment in Lean Service Transformation
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