Global Certificate in Lean Service Root Cause Analysis

• Introduction to Lean Service Root Cause Analysis: Understanding the basics, principles, and concepts of Lean Service Root Cause Analysis.
• Value Stream Mapping: Identifying and mapping value streams to optimize processes and eliminate waste.
• Root Cause Analysis Tools: Exploring essential root cause analysis tools, such as the 5 Whys, Fishbone Diagram, and Scatter Diagram.
• Data Analysis for Root Cause Identification: Utilizing statistical and graphical techniques for data analysis and visualization.
• Lean Six Sigma Methodology: Applying Lean Six Sigma tools and methodologies in root cause analysis.
• Continuous Improvement Culture: Fostering a culture of continuous improvement and learning in organizations.
• Problem-Solving Techniques: Applying structured problem-solving techniques to address complex issues and challenges.
• Effective Communication and Collaboration: Developing communication and collaboration skills for successful root cause analysis.
• Implementing Corrective Actions: Designing, implementing, and monitoring corrective actions to prevent future occurrences.
• Measurement and Evaluation: Establishing metrics for measuring and evaluating the effectiveness of root cause analysis.