Executive Development Programme in Lean Service Excellence Optimization
-- viewing nowThe Executive Development Programme in Lean Service Excellence Optimization is a certificate course designed to empower professionals with the essential skills needed to thrive in today's service-oriented business landscape. In this course, learners will gain a deep understanding of Lean principles and how to apply them to optimize service delivery, reduce waste, and increase customer satisfaction.
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Course Details
• Lean Service Excellence Overview
• Understanding Lean Principles
• Implementing Lean Tools in Service Industry
• Value Stream Mapping in Service Processes
• Six Sigma and Lean Service Excellence
• Continuous Improvement and Innovation in Lean Service
• Customer Experience and Lean Service Optimization
• Change Management and Lean Service Transformation
• Performance Metrics and Lean Service Excellence
• Leadership and Team Development in Lean Service Environment
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