Global Certificate in Service Operations Service Asset and Configuration Management

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The Global Certificate in Service Operations - Service Asset and Configuration Management course is a vital program for professionals seeking to excel in IT service management. This course focuses on the importance of effective management of configuration items and related data, enabling learners to optimize service delivery and support.

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About this course

It is designed to equip learners with essential skills aligned with industry demands, including ITIL best practices. By completing this course, learners will gain a comprehensive understanding of Service Asset and Configuration Management, its processes, and its benefits. They will be able to demonstrate their ability to manage service assets, improve service availability, and reduce costs. This certification is highly sought after by employers and can significantly enhance career advancement opportunities in the IT service management industry.

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Course Details

• Service Asset and Configuration Management
• Service Asset and Configuration Management Framework
• Configuration Item (CI) Definition and Classification
• Configuration Management Database (CMDB) and Configuration Management System (CMS)
• Service Asset and Configuration Management Processes and Procedures
• Service Asset and Configuration Management Tools and Techniques
• Service Asset and Configuration Management Lifecycle
• Service Asset and Configuration Management Roles and Responsibilities
• Service Asset and Configuration Management Challenges and Best Practices

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