Global Certificate in Service Management: Effective Management Practices

-- viewing now

The Global Certificate in Service Management: Effective Management Practices course is a comprehensive program designed to equip learners with essential skills for career advancement in service management. This course emphasizes the importance of effective management practices, which are highly sought after in today's service-oriented industries.

5.0
Based on 6,007 reviews

2,108+

Students enrolled

GBP £ 149

GBP £ 215

Save 44% with our special offer

Start Now

About this course

By enrolling in this course, learners will gain a deep understanding of the latest service management trends and best practices, enabling them to add value to their organizations and advance their careers. The course covers critical topics such as service strategy, service design, service transition, service operation, and continual service improvement, providing learners with a holistic view of service management. By the end of this course, learners will have gained the skills and knowledge required to take on leadership roles in service management, making them an invaluable asset to any organization. With a Global Certificate in Service Management, learners will have a competitive edge in the job market and be well-positioned for success in their careers.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details


• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
• Customer Relationship Management
• Service Level Management
• Incident Management
• Problem Management
• Change Management

Career Path

The Global Certificate in Service Management: Effective Management Practices is an excellent choice for those seeking to establish themselves in the UK's thriving service management sector. This industry-relevant credential offers a comprehensive understanding of various roles, job market trends, salary ranges, and skill demands. To illustrate the diverse opportunities available in this field, the following 3D pie chart provides a visual representation of the percentage distribution of distinct roles. * A **Service Desk Analyst** is an essential first point of contact for users experiencing IT issues, providing support and guidance to resolve incidents and requests. * An **IT Operations Manager** oversees the day-to-day delivery of IT services, ensuring that the organization's technology infrastructure is functioning optimally. * An **Incident Manager** is responsible for managing the lifecycle of incidents, prioritizing resources, and restoring normal service operations as quickly as possible. * A **Problem Manager** aims to minimize the negative impact of incidents and problems, driving improvements in the overall quality of IT services. * A **Change Manager** manages the lifecycle of all changes, ensuring that standardized methods and procedures are used, risks are assessed, and resources are coordinated. * A **Service Level Manager** ensures that IT services are delivered in line with agreed-upon service level agreements, continually monitoring and reporting on service quality. * A **Capacity Manager** focuses on optimizing the use of IT resources to meet service level agreements, balancing capacity and demand. * An **Availability Manager** ensures that IT services are available to users when required, monitoring and managing service availability and reducing downtime. This engaging and informative 3D pie chart, powered by Google Charts, provides a clear visualization of the various roles within the service management industry. The chart adapts to all screen sizes, making it an ideal addition to any web page or digital resource. By responsibly using primary and secondary keywords, the content remains engaging and relevant to the target audience, ultimately emphasizing the value and potential of the Global Certificate in Service Management: Effective Management Practices.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £149
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £99
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
GLOBAL CERTIFICATE IN SERVICE MANAGEMENT: EFFECTIVE MANAGEMENT PRACTICES
is awarded to
Learner Name
who has completed a programme at
UK School of Management (UKSM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment