Executive Development Programme in Service Operations Service Transformation
-- ViewingNowThe Executive Development Programme in Service Operations and Service Transformation is a certificate course designed to empower professionals with the essential skills to drive service excellence and operational transformation. This program emphasizes the importance of service operations in today's business landscape, where customer experience is a key differentiator.
5 829+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
À propos de ce cours
100% en ligne
Apprenez de n'importe où
Certificat partageable
Ajoutez à votre profil LinkedIn
2 mois pour terminer
à 2-3 heures par semaine
Commencez à tout moment
Aucune période d'attente
Détails du cours
• Service Operations Management: This unit will cover the fundamental concepts and best practices in service operations management, including service strategy, design, transition, and operation. It will also discuss the role of technology in service operations and the importance of continuous improvement. • Customer Experience Management: This unit will focus on understanding customer needs and expectations, and designing service experiences that meet and exceed those expectations. It will cover topics such as customer journey mapping, voice of the customer (VoC) programs, and customer feedback management. • Service Transformation: This unit will explore the challenges and opportunities of service transformation, including the role of leadership, culture, and change management. It will also discuss the importance of aligning service transformation initiatives with business strategy and goals. • Service Analytics: This unit will introduce participants to the concepts and tools of service analytics, including data visualization, statistical analysis, and predictive modeling. It will also cover the importance of data-driven decision making in service operations and the ethical considerations of using data in service contexts. • Service Innovation: This unit will encourage participants to think creatively and develop innovative solutions to service challenges. It will cover topics such as design thinking, service blueprinting, and service prototyping, and will provide opportunities for participants to apply these tools and methods to real-world service scenarios. • Service Quality Management: This unit will focus on the principles and practices of service quality management, including service quality standards, measurement, and improvement. It will also discuss the importance of service recovery and the role of feedback in service quality management. • Service Supply Chain Management: This unit will cover the end-to-end management of service supply chains, including supplier relationship management, demand forecasting, inventory management, and logistics. It will also discuss the role of technology in service supply chain management and the importance of collaboration and communication with internal and external stakeholders. • Service Project Management: This unit will introduce participants to the concepts and tools of service project management, including project planning, execution, monitoring, and control. It will also discuss the importance of stakeholder management, risk management, and communication in service project management. • Service Leadership: This unit will explore the role of leadership in service organizations, including the development of service vision, mission, and values. It will also cover topics such as employee engagement, motivation, and development,
Parcours professionnel
Exigences d'admission
- Compréhension de base de la matière
- Maîtrise de la langue anglaise
- Accès à l'ordinateur et à Internet
- Compétences informatiques de base
- Dévouement pour terminer le cours
Aucune qualification formelle préalable requise. Cours conçu pour l'accessibilité.
Statut du cours
Ce cours fournit des connaissances et des compétences pratiques pour le développement professionnel. Il est :
- Non accrédité par un organisme reconnu
- Non réglementé par une institution autorisée
- Complémentaire aux qualifications formelles
Vous recevrez un certificat de réussite en terminant avec succès le cours.
Pourquoi les gens nous choisissent pour leur carrière
Chargement des avis...
Questions fréquemment posées
Frais de cours
- 3-4 heures par semaine
- Livraison anticipée du certificat
- Inscription ouverte - commencez quand vous voulez
- 2-3 heures par semaine
- Livraison régulière du certificat
- Inscription ouverte - commencez quand vous voulez
- Accès complet au cours
- Certificat numérique
- Supports de cours
Obtenir des informations sur le cours
Payer en tant qu'entreprise
Demandez une facture pour que votre entreprise paie ce cours.
Payer par FactureObtenir un certificat de carrière
