Professional Certificate in Lean Service Service Excellence Framework
-- ViewingNowThe Professional Certificate in Lean Service Service Excellence Framework is a comprehensive course designed to enhance service efficiency and customer experience. This certification is critical in today's service-oriented industries, where lean principles are essential for streamlining processes, reducing waste, and improving service quality.
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โข Unit 1: Introduction to Lean Service & Service Excellence Framework
โข Unit 2: Lean Service Principles & Benefits
โข Unit 3: Mapping Customer Journey & Value Stream Analysis
โข Unit 4: Waste Reduction & Process Improvement in Services
โข Unit 5: Continuous Improvement Culture & Change Management
โข Unit 6: Key Performance Indicators (KPIs) & Measurement in Lean Service
โข Unit 7: Lean Six Sigma & Integration of Lean Service Principles
โข Unit 8: Employee Engagement & Empowerment in Lean Service
โข Unit 9: Lean Service in Healthcare & Public Services
โข Unit 10: Case Studies & Real-World Lean Service Implementations
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