Global Certificate in Lean Service Service Performance Measurement
-- ViewingNowThe Global Certificate in Lean Service Performance Measurement is a comprehensive course that empowers learners with the essential skills needed to excel in service operations and performance improvement. This course is vital in today's industry, where there's an increasing demand for professionals who can effectively manage and measure service performance using Lean principles.
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โข Lean Service Principles
โข Performance Measurement Frameworks
โข Metrics for Lean Service Performance
โข Data Collection and Analysis Techniques
โข Value Stream Mapping for Service Operations
โข Continuous Improvement in Lean Service Performance Measurement
โข Customer Satisfaction and Experience Measurement
โข Employee Engagement and Performance Measurement
โข Balanced Scorecard Approach in Lean Service Performance
โข Change Management and Communication in Lean Service Performance Measurement
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