Professional Certificate in Service Strategy: Future-Ready Solutions
-- ViewingNowThe Professional Certificate in Service Strategy: Future-Ready Solutions is a vital course designed to equip learners with the necessary skills to thrive in the modern service industry. This program focuses on teaching innovative methods to design, deliver, and manage future-proof services, addressing the increasing demand for digital transformation in various industries.
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โข Unit 1: Introduction to Service Strategy
โข Unit 2: Future-Ready Solutions: Trends and Innovations
โข Unit 3: Customer Experience (CX) Design and Management
โข Unit 4: Digital Transformation in Service Delivery
โข Unit 5: Service Analytics and Intelligence
โข Unit 6: Building a Future-Ready Service Organization
โข Unit 7: Service Strategy in a Hyperconnected World
โข Unit 8: Agile Methodologies in Service Design and Implementation
โข Unit 9: Service Portfolio Management
โข Unit 10: Continuous Improvement in Service Strategy
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