Executive Development Programme in Service Management: Smarter Operations
-- ViewingNowThe Executive Development Programme in Service Management: Smarter Operations is a certificate course designed to empower professionals with essential skills for career advancement in service management. This programme emphasizes the importance of efficient and effective service operations in today's dynamic business landscape.
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โข Service Strategy: Understanding the importance of service strategy in creating value for customers and defining service offerings.
โข Service Design: Designing efficient and effective service processes to meet customer needs and expectations.
โข Service Transition: Managing the transition of services from design to operation, ensuring a smooth and successful implementation.
โข Service Operation: Operating services efficiently and effectively, ensuring high levels of customer satisfaction and loyalty.
โข Service Improvement: Continually improving service quality and performance through the use of data analysis and process optimization techniques.
โข Service Marketing: Marketing services effectively to target customers, using a variety of channels and tactics.
โข Service Sales: Selling services successfully, using a consultative and value-based approach.
โข Service Customer Relationship Management: Managing customer relationships effectively, using a customer-centric approach and the latest technology tools.
โข Service Innovation: Innovating in services, using a systematic and customer-focused approach to develop new and improved offerings.
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