Executive Development Programme in Service Design: Mastery Achieved
-- ViewingNowThe Executive Development Programme in Service Design: Mastery Achieved certificate course is a comprehensive program designed to meet the growing industry demand for service design professionals. This course emphasizes the importance of creating exceptional customer experiences, a critical aspect of business success in today's customer-centric world.
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โข Service Design Thinking: Understanding the user-centered design process, empathy, ideation, prototyping, and testing in service design.
โข Customer Journey Mapping: Identifying and analyzing customer touchpoints, pain points, and moments of truth in the service experience.
โข Service Blueprinting: Visualizing service delivery processes, identifying gaps, and optimizing service workflows.
โข Designing for Service Innovation: Developing new services, disruptive business models, and service-driven growth strategies.
โข Prototyping and Co-creation: Engaging customers, stakeholders, and employees in the design process, ideation, and prototyping.
โข Service Measurement and Analytics: Quantifying and measuring service quality, customer satisfaction, and service performance.
โข Digital Transformation and Service Design: Leveraging digital technologies, platforms, and channels to enhance service delivery and customer experiences.
โข Organizational Change and Culture: Building a culture of service design, innovation, and continuous improvement within the organization.
โข Leading Service Design Teams: Developing leadership skills, managing cross-functional teams, and fostering a collaborative service design environment.
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