Global Certificate in Lean Service Excellence Leadership
-- ViewingNowThe Global Certificate in Lean Service Excellence Leadership is a comprehensive course designed to empower professionals with essential skills for optimizing service delivery. This certification focuses on Lean principles, a proven methodology for eliminating waste and enhancing efficiency in service operations.
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โข Unit 1: Lean Service Excellence Leadership Principles
โข Unit 2: Process Improvement Methods in Lean Service
โข Unit 3: Value Stream Mapping for Service Organizations
โข Unit 4: Implementing Lean Tools and Techniques
โข Unit 5: Change Management in Lean Service Transformation
โข Unit 6: Continuous Improvement Culture and Employee Engagement
โข Unit 7: Lean Service Metrics and Performance Measurement
โข Unit 8: Customer Centricity and Experience Design in Lean Service
โข Unit 9: Digital Transformation and Lean Service Excellence
โข Unit 10: Strategic Planning for Global Lean Service Leadership
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