Global Certificate in Service Excellence: Mastery Achieved
-- ViewingNowThe Global Certificate in Service Excellence: Mastery Achieved is a comprehensive course designed to enhance your service skills and boost your career prospects. This certificate program emphasizes the importance of exceptional service in today's customer-centric world, making it highly relevant in various industries.
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โข Service Strategy: Understanding the importance of a well-defined service strategy in achieving service excellence. This unit covers topics such as service differentiation, customer segmentation, and service positioning.
โข Service Design: This unit focuses on creating service offerings that meet and exceed customer expectations. It includes designing service processes, service blueprints, and service scenarios.
โข Service Delivery: In this unit, learners will explore the various methods and techniques for delivering exceptional service. Topics covered include service recovery, service failure handling, and service quality measurement.
โข Service Culture: This unit emphasizes the importance of a positive service culture in achieving service excellence. It covers topics such as employee engagement, service leadership, and service vision.
โข Service Analytics: This unit focuses on using data and analytics to improve service performance. Topics covered include service metrics, customer feedback analysis, and service performance reporting.
โข Service Innovation: This unit explores the role of innovation in service excellence. It covers topics such as service design thinking, service prototyping, and service experimentation.
โข Service Governance: This unit focuses on establishing effective service governance structures. Topics covered include service level agreements, service risk management, and service compliance.
โข Service Marketing: This unit covers the marketing aspects of service excellence. Topics covered include service branding, service promotion, and service pricing.
โข Service Operations: This unit explores the operational aspects of service excellence. Topics covered include service capacity management, service demand forecasting, and service workforce management.
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