Certificate in Service Experience Design: Customer-Centric Approaches
-- ViewingNowThe Certificate in Service Experience Design: Customer-Centric Approaches is a comprehensive course that emphasizes the importance of designing services with the customer in mind. In today's experience-driven economy, businesses that prioritize customer experience are more likely to succeed and retain customers, making this certificate course highly relevant and in demand across industries.
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โข Service Blueprinting
โข Customer Journey Mapping
โข Persona Development
โข Design Thinking for Service Design
โข Prototyping and Co-creation
โข Usability Testing in Service Design
โข Measuring Service Experience
โข Customer Feedback and Experience Analytics
โข Service Experience Design Implementation and Management
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