Masterclass Certificate in Service Transformation: Change Management Excellence
-- ViewingNowThe Masterclass Certificate in Service Transformation: Change Management Excellence is a comprehensive course designed to empower professionals with the skills necessary to drive successful organizational change. In an era of rapid technological advancement and evolving business landscapes, the importance of effective change management cannot be overstated.
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โข Unit 1: Introduction to Service Transformation & Change Management
โข Unit 2: Understanding Organizational Culture & Readiness for Change
โข Unit 3: Stakeholder Identification & Engagement Strategies
โข Unit 4: Building a Change Management Roadmap
โข Unit 5: Communication Planning & Execution in Change Management
โข Unit 6: Implementing & Managing Resistance to Change
โข Unit 7: Reinforcing Change & Ensuring Sustainability
โข Unit 8: Measuring Success & Evaluating Change Management Initiatives
โข Unit 9: Service Transformation Case Studies & Best Practices
โข Unit 10: Leading Innovation & Continuous Improvement in Service Transformation
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