Certificate in Lean Service Quality Management: Lean Practices
-- ViewingNowThe Certificate in Lean Service Quality Management: Lean Practices is a comprehensive course that teaches lean principles and their application in service industries. This course is essential for professionals seeking to improve service quality, reduce waste, and increase productivity in their organizations.
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โข Unit 1: Introduction to Lean Service Quality Management
โข Unit 2: Lean Principles and Concepts
โข Unit 3: Value Stream Mapping in Lean Service Quality Management
โข Unit 4: Lean Tools and Techniques
โข Unit 5: Continuous Improvement and Waste Reduction
โข Unit 6: Lean Six Sigma Methodology
โข Unit 7: Change Management and Employee Engagement in Lean Service Quality Management
โข Unit 8: Metrics and Measurement in Lean Service Quality Management
โข Unit 9: Case Studies and Real-World Applications of Lean Service Quality Management
โข Unit 10: Sustainability and Ethics in Lean Service Quality Management
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