Professional Certificate in Service Operations Quality Management
-- ViewingNowThe Professional Certificate in Service Operations Quality Management is a comprehensive course designed to equip learners with essential skills for optimizing service operations and ensuring high-quality customer experiences. This course is critical for professionals seeking to advance their careers in service management, quality control, and process improvement.
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โข Unit 1: Introduction to Service Operations Quality Management
โข Unit 2: Key Concepts in Service Quality
โข Unit 3: Service Blueprinting and Design
โข Unit 4: Service Delivery and Process Improvement
โข Unit 5: Customer Experience Management
โข Unit 6: Quality Tools and Techniques in Service Operations
โข Unit 7: Performance Metrics and KPIs in Service Quality
โข Unit 8: Quality Management Systems and Standards
โข Unit 9: Employee Engagement and Training in Service Quality
โข Unit 10: Continuous Improvement and Innovation in Service Operations
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