Executive Development Programme in Service Blueprint Enhancement
-- ViewingNowThe Executive Development Programme in Service Blueprint Enhancement is a certificate course designed to empower professionals with the skills to optimize service design and delivery. This program emphasizes the importance of visualizing and understanding customer experiences, enabling organizations to provide exceptional service and gain a competitive edge.
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โข Service Blueprinting Fundamentals
โข Understanding Customer Journey Mapping
โข Identifying Touchpoints and Moments of Truth
โข Mapping Service Blueprint Components
โข Analyzing Service Blueprint for Gaps and Inefficiencies
โข Designing Service Blueprint for Improved Customer Experience
โข Implementing Service Blueprint Changes
โข Measuring Service Blueprint Success
โข Continuous Service Blueprint Enhancement
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