Advanced Certificate in Service Operations Best Practices Frameworks
-- ViewingNowThe Advanced Certificate in Service Operations Best Practices Frameworks is a comprehensive course designed to enhance your understanding of service operations and industry best practices. This certificate program emphasizes the importance of efficient service operations in driving business growth and customer satisfaction.
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โข Service Blueprinting
โข Customer Journey Mapping
โข Process Improvement Techniques
โข Quality Management in Service Operations
โข Service Metrics and Key Performance Indicators (KPIs)
โข Change Management in Service Operations
โข Service Operations Alignment with Business Strategy
โข Service Design Thinking
โข Customer Experience Management (CEM)
โข Lean and Agile Methodologies in Service Operations
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