Global Certificate in Service Innovation: Smart Decision-Making
-- ViewingNowThe Global Certificate in Service Innovation: Smart Decision-Making course is a comprehensive program designed to empower learners with essential skills for career advancement in the dynamic service industry. This course highlights the importance of data-driven decision-making, strategic thinking, and service innovation in today's competitive business landscape.
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โข Unit 1: Introduction to Service Innovation
โข Unit 2: Smart Decision-Making in Service Design
โข Unit 3: Leveraging Data Analytics for Service Innovation
โข Unit 4: Customer Experience (CX) Management
โข Unit 5: Service Blueprinting and Prototyping
โข Unit 6: Change Management in Service Innovation
โข Unit 7: Service Operations Optimization
โข Unit 8: Service Marketing and Commercialization
โข Unit 9: Sustainable and Socially Responsible Service Innovation
โข Unit 10: Continuous Improvement in Service Innovation
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