Executive Development Programme in Service Design: Impactful Solutions
-- ViewingNowThe Executive Development Programme in Service Design: Impactful Solutions is a certificate course that focuses on enhancing learners' ability to create user-centric services. This program emphasizes the importance of service design in today's experience-driven economy, where businesses strive to provide memorable and meaningful interactions to their customers.
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โข Service Design Thinking: Understanding the user-centered design process, empathy, ideation, and prototyping to create impactful service solutions.
โข Customer Experience (CX) Strategy: Identifying customer needs, pain points, and touchpoints to design a seamless and memorable service journey.
โข Designing for Service Delivery: Exploring service blueprints, process flow, and service automation to ensure consistent and efficient service delivery.
โข Digital Service Design: Leveraging digital technologies, such as AI, chatbots, and mobile apps, to enhance service delivery and customer experience.
โข Measuring Service Design Success: Defining and tracking key performance indicators (KPIs) to evaluate the effectiveness of service design initiatives.
โข Human-Centered Design in Service Innovation: Applying design thinking principles to drive innovation and transform the way services are delivered.
โข Service Design for Omnichannel Experience: Designing services that provide a seamless experience across multiple channels, touchpoints, and devices.
โข Agile Service Design: Implementing agile methodologies to improve service design efficiency, speed, and flexibility.
โข Collaborative Service Design: Fostering cross-functional collaboration to co-create and co-design services that meet customer needs and expectations.
โข Service Design for Social Impact: Using service design to address complex social challenges and create positive change in communities and society.
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