Global Certificate in Lean Service Management Essentials
-- ViewingNowThe Global Certificate in Lean Service Management Essentials is a crucial course designed to equip learners with the necessary skills to excel in today's service-oriented business landscape. This course focuses on Lean principles, a methodology that aims to eliminate waste, reduce variability, and optimize process flow, leading to improved service delivery and customer satisfaction.
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โข Lean Principles & Philosophy
โข Value Stream Mapping in Service Organizations
โข Continuous Improvement Techniques in Lean Service Management
โข Waste Reduction and Process Efficiency
โข Standardization and Documentation in Lean Service Management
โข Change Management and Employee Engagement in Lean Transformation
โข Lean Metrics and Performance Measurement
โข Customer-Focused Design in Lean Service Management
โข A3 Problem Solving and Root Cause Analysis in Lean Service Organizations
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