Professional Certificate in Lean Service Operations: Smart Systems
-- ViewingNowThe Professional Certificate in Lean Service Operations: Smart Systems is a course designed to equip learners with the essential skills needed to optimize service operations in the modern, technology-driven business landscape. This program emphasizes the importance of Lean principles in streamlining processes, reducing waste, and improving service quality.
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โข Unit 1: Introduction to Lean Service Operations · Overview of smart systems in lean service operations
โข Unit 2: Lean Principles · Value stream mapping, continuous improvement, waste elimination
โข Unit 3: Smart System Technologies · IoT, AI, machine learning, data analytics
โข Unit 4: Designing Smart Lean Services · Customer-centric design, service blueprinting
โข Unit 5: Implementing Smart Lean Systems · Change management, staff training
โข Unit 6: Performance Metrics for Smart Lean Operations · Key performance indicators (KPIs), operational efficiency
โข Unit 7: Continuous Improvement in Smart Lean Systems · Root cause analysis, PDCA cycle
โข Unit 8: Case Studies in Smart Lean Service Operations · Real-world applications, best practices
โข Unit 9: Future Trends in Smart Lean Service Operations · Industry 4.0, digital transformation
โข Unit 10: Capstone Project · Applying smart lean service operations principles in a real-world scenario
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