Certificate in Lean Service Design: Frontiers of Efficiency
-- ViewingNowThe Certificate in Lean Service Design: Frontiers of Efficiency is a comprehensive course that empowers learners with the essential skills needed to thrive in today's fast-paced business environment. This course focuses on the principles of Lean Service Design, a methodology that emphasizes efficiency, customer value, and continuous improvement.
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โข Unit 1: Introduction to Lean Service Design
โข Unit 2: Lean Thinking and its Importance
โข Unit 3: Mapping Customer Journeys in Lean Service Design
โข Unit 4: Identifying Waste in Service Processes
โข Unit 5: Value Stream Mapping for Lean Service Design
โข Unit 6: Implementing Lean Principles in Service Operations
โข Unit 7: Continuous Improvement and Iterative Design in Lean Service Design
โข Unit 8: Change Management and Employee Engagement in Lean Service Design
โข Unit 9: Metrics and Measurement for Lean Service Design
โข Unit 10: Case Studies in Lean Service Design
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