Advanced Certificate in Service Value Analysis
-- ViewingNowThe Advanced Certificate in Service Value Analysis is a comprehensive course designed to equip learners with the essential skills needed to excel in service management roles. This program delves into the analysis of service value, teaching learners how to create, manage, and improve services using the latest industry standards and frameworks like ITIL 4.
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โข Service Blueprinting: Understanding and Designing Customer Experiences
โข Key Performance Indicators (KPIs) for Service Value Analysis
โข Customer Journey Mapping: Identifying Opportunities for Improvement
โข Data Analysis Techniques for Service Value Assessment
โข Quantitative and Qualitative Research Methods in Service Contexts
โข Customer Satisfaction Surveys and Metrics
โข Service Value Proposition and Positioning
โข Cost-Benefit Analysis for Service Improvement Initiatives
โข Change Management in Service Organizations
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