Certificate in Lean Service Principles: Efficiency Redefined
-- ViewingNowThe Certificate in Lean Service Principles: Efficiency Redefined is a comprehensive course that focuses on the implementation of Lean principles in service industries. This certification emphasizes the importance of eliminating waste, increasing efficiency, and improving customer satisfaction in service environments.
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โข Unit 1: Introduction to Lean Service Principles
โข Unit 2: History and Philosophy of Lean
โข Unit 3: Lean Service Principles: Value, Flow, and Pull
โข Unit 4: Mapping Customer Value Streams
โข Unit 5: Identifying and Eliminating Waste in Services
โข Unit 6: Continuous Improvement and Kaizen Events
โข Unit 7: A3 Problem Solving: A Structured Approach
โข Unit 8: Standardization and Visual Management in Lean Services
โข Unit 9: Building a Lean Culture and Employee Engagement
โข Unit 10: Measuring Lean Service Success: Metrics and KPIs
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