Global Certificate in Service Strategy Models
-- ViewingNowThe Global Certificate in Service Strategy Models is a comprehensive course designed to enhance your understanding of service strategy and its importance in business success. This certification course is crucial in today's service-driven economy where businesses strive to deliver exceptional customer experiences.
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โข Service Strategy Overview
โข Service Blueprinting: Definition and Process
โข Service Design Principles
โข Service Delivery Channels and Customer Touchpoints
โข Service Recovery and Customer Satisfaction
โข Service Analytics and Metrics
โข Customer Experience (CX) Management
โข Digital Transformation and Service Innovation
โข Service Leadership and Organizational Culture
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