Professional Certificate in Service Process Models
-- ViewingNowThe Professional Certificate in Service Process Models is a comprehensive course designed to enhance your understanding of service process modeling and improve your problem-solving skills. This certificate course is critical for professionals working in service industries, as it provides essential tools and techniques to optimize service processes and improve customer satisfaction.
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โข Service Blueprinting: Understanding and Designing Customer Experiences
โข Process Mapping for Service Improvement
โข Service Quality (SERVQUAL) Model: Measuring Customer Satisfaction
โข Six Sigma in Service Operations
โข Lean Service Management: Eliminating Waste and Boosting Productivity
โข Customer Journey Mapping: Identifying Opportunities for Service Excellence
โข The Theory of Constraints in Service Delivery
โข Balanced Scorecard: Linking Service Processes to Business Objectives
โข Statistical Process Control for Service Operations
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