Global Certificate in Service Operations Service Design
-- ViewingNowThe Global Certificate in Service Operations Service Design course is a comprehensive program that focuses on teaching learners the essential skills required to design and manage effective service operations. This course emphasizes the importance of understanding customer needs and expectations, and how to design services that meet those needs while ensuring efficient and cost-effective service delivery.
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โข Service Design Principles
โข Customer Journey Mapping
โข Service Blueprinting
โข Service Prototyping
โข Service Metrics and Measurement
โข Multi-channel Service Design
โข Service Operations Alignment
โข Service Innovation and Continuous Improvement
โข Human-centered Design in Service Operations
โข Accessibility and Inclusive Service Design
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