Certificate in Service Operations Service Strategy Execution
-- ViewingNowThe Certificate in Service Operations Service Strategy Execution is a comprehensive course designed to enhance your ability to execute service strategies effectively. This program emphasizes the importance of aligning service operations with business objectives, improving customer experience, and increasing service efficiency.
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GBP £ 149
GBP £ 215
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โข Service Strategy Development: Understanding the primary goals and objectives of service strategy, market research, and competitive analysis. Includes creating a service portfolio, service level agreements, and service pricing strategies.
โข Service Design: Designing service processes and workflows, defining service metrics, and implementing quality assurance measures. Covers the use of technology and automation in service delivery.
โข Service Transition: Managing the transition of services from design to delivery, including the implementation of new services, communication with stakeholders, and managing risks.
โข Service Operation: Delivering services efficiently and effectively, including incident management, problem management, and change management. Covers the use of service desk tools and techniques for service delivery.
โข Continual Service Improvement: Measuring and improving service quality, identifying and implementing best practices, and staying up-to-date with industry trends.
โข Customer Relationship Management: Building and maintaining positive relationships with customers through effective communication, problem-solving, and conflict resolution.
โข Service Portfolio Management: Defining and managing a portfolio of services, including service retirement and service enhancement.
โข Service Level Management: Defining and managing service levels, including service level agreements, service reports, and service reviews.
โข Financial Management for Service Operations: Understanding the financial aspects of service operations, including cost management, budgeting, and financial reporting.
โข Service Desk Management: Managing service desks, including staffing, training, and performance management. Covers the use of service desk tools and techniques.
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