Professional Certificate in Lean Service Performance Improvement for Services
-- ViewingNowThe Professional Certificate in Lean Service Performance Improvement is a comprehensive course designed to enhance service industry professionals' ability to streamline processes, reduce waste, and improve overall performance. This certification is crucial in today's industry, where businesses constantly seek innovative ways to optimize service delivery, increase customer satisfaction, and gain a competitive edge.
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โข Unit 1: Introduction to Lean Service Performance
โข Unit 2: Lean Principles and Concepts
โข Unit 3: Value Stream Mapping for Service Improvement
โข Unit 4: Waste Reduction in Service Delivery
โข Unit 5: Process Improvement Techniques for Services
โข Unit 6: Change Management and Implementation
โข Unit 7: Performance Metrics and Continuous Improvement
โข Unit 8: Customer Experience and Satisfaction in Lean Services
โข Unit 9: Lean Leadership and Employee Engagement
โข Unit 10: Strategy Development and Deployment in Lean Service Organizations
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