Executive Development Programme in Service Strategies Enhancement Solutions
-- ViewingNowThe Executive Development Programme in Service Strategies Enhancement Solutions is a certificate course designed to empower professionals with advanced skills in service strategy development. This program emphasizes the importance of a customer-centric approach, aligning service strategies with business goals, and utilizing cutting-edge tools and techniques to drive service excellence.
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โข Service Strategies: An Overview
โข Understanding Customer Needs and Expectations
โข Designing Service Delivery Processes
โข Implementing Service Improvement Programs
โข Service Metrics and Performance Measurement
โข Utilizing Technology in Service Delivery
โข Employee Engagement and Service Culture
โข Managing Customer Relationships and Experiences
โข Continuous Improvement and Innovation in Service
โข Change Management and Service Transformation
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