Professional Certificate in Service Performance Improvement Strategies Solutions
-- ViewingNowThe Professional Certificate in Service Performance Improvement Strategies Solutions is a comprehensive course designed to enhance your skills in service improvement strategies. This certificate program emphasizes the importance of delivering exceptional customer service, a critical factor in today's competitive business landscape.
2,500+
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GBP £ 149
GBP £ 215
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โข Service Strategy: Understanding the principles and frameworks of service management, including service strategy development and implementation.
โข Service Design: Learning the best practices for designing and developing services, including service level management and capacity management.
โข Service Transition: Exploring the processes and practices for transitioning new or changed services into the live environment.
โข Service Operation: Gaining insights into the day-to-day management of services, including event management, incident management, and problem management.
โข Continual Service Improvement: Learning how to monitor, measure, and improve service quality, including the use of service metrics and continuous improvement strategies.
โข Customer Experience Management: Understanding the key concepts and best practices for managing customer experiences, including customer journey mapping and feedback management.
โข Service Improvement Planning: Developing a comprehensive plan for service improvement, including setting goals, identifying improvement opportunities, and defining success criteria.
โข Service Reporting and Analytics: Exploring the use of data and analytics to measure and improve service performance, including the development of service reports and dashboards.
โข Service Innovation: Learning how to drive innovation in service delivery, including the use of new technologies and service design thinking.
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