Executive Development Programme in Service Improvement: Continuous Enhancement
-- ViewingNowThe Executive Development Programme in Service Improvement: Continuous Enhancement is a certificate course designed to empower professionals with the skills necessary to drive service excellence and continuous improvement in their organizations. This programme is critical for professionals in today's customer-centric business environment, where service quality directly impacts customer satisfaction and loyalty.
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โข Service Improvement Strategies
โข Understanding Customer Needs and Expectations
โข Continuous Enhancement: The Service Improvement Cycle
โข Measuring Service Quality: Metrics and KPIs
โข Data Analysis for Service Improvement
โข Lean Six Sigma for Service Excellence
โข Employee Engagement and Service Culture
โข Innovation in Service Delivery
โข Change Management and Implementation in Service Improvement
โข Continuous Monitoring and Feedback Systems
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