Certificate in Service Design: Creating Memorable Experiences
-- ViewingNowThe Certificate in Service Design: Creating Memorable Experiences course is a gateway to mastering the art of designing exceptional customer experiences. This program emphasizes the importance of a user-centric approach, teaching you how to create services that not only meet but exceed customer expectations.
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โข Service Design Thinking
โข User Research and Experience Mapping
โข Service Blueprints and Prototyping
โข Designing Multi-channel Customer Journeys
โข Co-creation and Collaboration in Service Design
โข Implementing and Measuring Service Design
โข Service Design Tools and Techniques
โข Ethnography and Observational Research in Service Design
โข Organizational Culture and Change Management in Service Design
โข Accessibility and Inclusive Service Design
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