Professional Certificate in Service Transformation: Transforming Operations
-- ViewingNowProfessional Certificate in Service Transformation: Transforming Operations This certificate course is designed to provide learners with the essential skills needed to drive service transformation and optimize operations in today's rapidly changing business landscape. The course focuses on the critical areas of service operations, including process improvement, digital transformation, and customer experience management.
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โข Unit 1: Introduction to Service Transformation
โข Unit 2: Understanding Customer Needs and Expectations
โข Unit 3: Process Improvement Techniques
โข Unit 4: Lean Methodologies in Service Operations
โข Unit 5: Six Sigma Principles for Service Excellence
โข Unit 6: Technology Integration for Service Delivery
โข Unit 7: Change Management and Organizational Culture
โข Unit 8: Measuring and Monitoring Service Transformation
โข Unit 9: Continuous Improvement Strategies
โข Unit 10: Leadership and Strategy in Service Transformation
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