Professional Certificate in Service Transformation: Strategic Approaches
-- ViewingNowThe Professional Certificate in Service Transformation: Strategic Approaches is a vital course designed to help learners navigate the complex world of service transformation. This certificate program focuses on teaching strategic methodologies, change management, and customer experience optimization.
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โข Unit 1: Introduction to Service Transformation
โข Unit 2: Understanding Customer Experience and Journey Mapping
โข Unit 3: Service Design Thinking and Innovation
โข Unit 4: Digital Transformation and Its Impact on Service Delivery
โข Unit 5: Agile Methodologies and Service Transformation
โข Unit 6: Change Management and Organizational Culture in Service Transformation
โข Unit 7: Metrics and Analytics for Service Transformation
โข Unit 8: Customer Segmentation and Personalization in Service Transformation
โข Unit 9: Service Blueprinting and Process Optimization
โข Unit 10: Case Studies and Best Practices in Service Transformation
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