Professional Certificate in Service Analytics: Performance Enhancement
-- ViewingNowThe Professional Certificate in Service Analytics: Performance Enhancement is a comprehensive course that empowers learners with essential skills to drive service excellence and improve business performance. This program focuses on teaching data-driven decision-making, analytics tools, and techniques to monitor, analyze, and optimize service delivery.
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โข Unit 1: Introduction to Service Analytics
โข Unit 2: Data Collection and Analysis for Service Performance
โข Unit 3: Key Performance Indicators (KPIs) in Service Analytics
โข Unit 4: Service Blueprinting and Process Analysis
โข Unit 5: Customer Experience (CX) Management and Metrics
โข Unit 6: Service Quality and Six Sigma Methodologies
โข Unit 7: Lean Service Principles and Techniques
โข Unit 8: Statistical Analysis and Predictive Modeling in Service Analytics
โข Unit 9: Change Management and Continuous Improvement in Service Organizations
โข Unit 10: Digital Transformation and Service Analytics
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