Professional Certificate in Service Management: Efficiency Boosters
-- ViewingNowThe Professional Certificate in Service Management: Efficiency Boosters is a comprehensive course designed to enhance your skills in service management and operations. This certificate program focuses on essential tools and techniques that can help increase efficiency, reduce costs, and improve service quality.
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โข Service Strategy: Understanding customer needs, market trends, and service development to create a solid service strategy.
โข Service Design: Designing efficient and effective services using service blueprinting, customer journey mapping, and service prototyping.
โข Service Transition: Managing service changes, releases, and knowledge transfer to ensure a smooth transition to the live environment.
โข Service Operation: Optimizing service delivery, incident management, problem management, and service desk operations to increase efficiency.
โข Continual Service Improvement: Implementing a continuous improvement culture, using service metrics and analytics to drive improvement initiatives.
โข Service Level Management: Defining, negotiating, and managing service level agreements (SLAs) to ensure service quality and customer satisfaction.
โข Capacity Management: Planning, monitoring, and controlling service capacity to meet service level agreements and minimize costs.
โข Availability Management: Ensuring services are available when needed, using proactive and reactive measures to maximize uptime.
โข IT Service Continuity Management: Planning and implementing measures to ensure service continuity in the event of a disaster or major incident.
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