Professional Certificate in Service Innovation Leadership: Strategic Insights
-- ViewingNowThe Professional Certificate in Service Innovation Leadership: Strategic Insights is a course designed to empower professionals with the skills necessary to drive service innovation and lead teams effectively. In today's service-driven economy, there is a high industry demand for professionals who can think strategically, lead teams, and drive innovation.
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โข Service Innovation: An Overview
โข Understanding Customer Needs and Expectations
โข Design Thinking for Service Innovation
โข Service Blueprinting: Mapping the Customer Journey
โข Lean Startup Methodology in Service Innovation
โข Service Innovation Metrics and KPIs
โข Change Management in Service Innovation
โข Building a Service Innovation Culture
โข Collaboration and Co-creation in Service Innovation
โข Strategies for Scaling and Diffusing Service Innovations
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