Executive Development Programme in Service Performance: Essentials Covered
-- ViewingNowThe Executive Development Programme in Service Performance: Essentials is a certificate course designed to empower professionals with the necessary skills to excel in service-oriented industries. This program emphasizes the importance of service excellence, customer experience management, and service leadership in today's competitive business landscape.
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โข Service Strategy: Understanding the role of service performance in organizational success, and developing strategies to improve service delivery.
โข Service Design: Creating efficient and effective service processes, systems, and structures to meet customer needs and expectations.
โข Service Culture: Developing a service-oriented culture that values customer centricity, collaboration, and continuous improvement.
โข Service Leadership: Building leadership capabilities to drive service excellence, including communication, motivation, and accountability.
โข Service Metrics: Identifying and tracking key performance indicators (KPIs) to measure service quality, efficiency, and effectiveness.
โข Service Innovation: Developing new and creative service solutions to meet changing customer needs and expectations.
โข Service Recovery: Managing service failures and recovering from service breakdowns to maintain customer loyalty and satisfaction.
โข Service Technology: Leveraging technology to enhance service delivery, including automation, digitalization, and data analytics.
โข Service People: Attracting, developing, and retaining talent to build a high-performing service team.
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