Certificate in Service Transformation: Actionable Knowledge
-- ViewingNowThe Certificate in Service Transformation: Actionable Knowledge is a comprehensive course designed to empower professionals with the skills needed to drive service excellence and innovation. In today's customer-centric world, organizations increasingly prioritize service transformation to enhance customer experiences and gain a competitive edge.
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โข Unit 1: Introduction to Service Transformation
โข Unit 2: Understanding Customer Experience (CX)
โข Unit 3: Mapping the Customer Journey
โข Unit 4: Service Design Thinking
โข Unit 5: Digital Transformation in Service Delivery
โข Unit 6: Lean and Agile Methodologies in Service Transformation
โข Unit 7: Metrics and Analytics for Service Improvement
โข Unit 8: Change Management and Leadership in Service Transformation
โข Unit 9: Service Blueprinting and Process Optimization
โข Unit 10: Innovation and Future Trends in Service Transformation
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