Professional Certificate in Service Operations Leadership Development
-- ViewingNowThe Professional Certificate in Service Operations Leadership Development is a crucial course designed to empower service operations leaders with the necessary skills to drive success in their organizations. This certificate course is highly relevant in today's industry, where the demand for skilled service operations leaders is at an all-time high.
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Here are the essential units for a Professional Certificate in Service Operations Leadership Development:
• Service Operations Fundamentals: Understanding the core concepts and principles of service operations management, including service strategy, design, transition, operation, and continuous improvement.
• Service Level Management: Learning how to establish and maintain service levels that meet the needs of customers and stakeholders, including service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts (UCs).
• Capacity Management: Understanding how to plan and manage the capacity of service operations to meet demand, including capacity planning, demand management, and performance management.
• Incident and Problem Management: Mastering the techniques for managing incidents and problems, including incident management, problem management, and knowledge management.
• Change and Release Management: Learning how to manage changes and releases in a controlled and predictable manner, including change management, release management, and configuration management.
• Continual Service Improvement: Understanding how to continuously improve service operations, including service reporting, service measurement, and service improvement planning.
• Service Desk and Incident Management: Learning how to manage incidents and service requests through the service desk, including incident prioritization, escalation, and resolution.
• Supplier Management: Understanding how to manage suppliers and contracts to ensure the delivery of high-quality services, including supplier selection, evaluation, and relationship management.
• Financial Management for Service Operations: Learning how to manage the financial aspects of service operations, including budgeting, cost management, and chargeback.
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