Masterclass Certificate in Service Design Innovation Strategies for Growth
-- ViewingNowThe Masterclass Certificate in Service Design Innovation Strategies for Growth is a comprehensive course that equips learners with essential skills to drive service innovation and foster growth in their organizations. This program emphasizes the importance of a human-centered approach to service design, prioritizing customer needs and experiences to create valuable and sustainable services.
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โข Service Design Thinking: Introduction to the core concepts, principles, and methodologies of service design thinking, focusing on understanding user needs and creating innovative services that provide value.
โข User Research and Experience Design: Techniques for conducting user research, creating personas, and mapping user journeys to inform service design and improve user experience.
โข Service Blueprinting: Developing a visual representation of the service delivery process, identifying key touchpoints, and designing a seamless, efficient, and user-friendly service experience.
โข Prototyping and Co-creation: Techniques for prototyping and testing service concepts, involving users and stakeholders in the design process to ensure alignment with their needs and expectations.
โข Service Innovation Strategies: Methods for driving service innovation, including design sprints, ideation techniques, and business model innovation.
โข Service Implementation and Measurement: Strategies for implementing and scaling service designs, including project management, change management, and performance measurement.
โข Organizational Culture and Leadership: Understanding how to create a culture of service design innovation, fostering a growth mindset, and developing leadership skills to drive change and transformation.
โข Digital Service Design: Techniques for designing digital services that are user-friendly, accessible, and integrated with the overall service experience.
โข Service Design for Social Impact: Applying service design principles to create services that address social and environmental challenges and generate positive impact.
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