Global Certificate in Service Operations Enhancement Techniques
-- ViewingNowThe Global Certificate in Service Operations Enhancement Techniques is a comprehensive course designed to empower professionals with essential skills in service operations. This certification focuses on the importance of service operations in delivering exceptional customer experiences and driving business growth.
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⢠Service Operations Fundamentals
⢠Service Delivery Models and Frameworks
⢠Service Improvement Methodologies and Tools
⢠Customer Experience Management
⢠Service Metrics and Performance Measurement
⢠Service Continuity and Incident Management
⢠Service Level Management and Agreements
⢠Service Request Fulfillment and Catalog Management
⢠Service Desk and Incident Resolution Techniques
⢠Continual Service Improvement and ITIL Best Practices
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