Certificate in Global Service Efficiency
-- ViewingNowThe Certificate in Global Service Efficiency is a comprehensive course designed to enhance the skills of professionals in the customer service industry. This program emphasizes the importance of global service standards, efficiency, and productivity in a rapidly changing business environment.
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⢠Certificate in Global Service Efficiency
⢠Unit 1: Introduction to Global Service Efficiency
⢠Unit 2: Global Service Delivery Models
⢠Unit 3: Process Improvement in a Global Context
⢠Unit 4: Global Service Metrics and Analytics
⢠Unit 5: Customer Experience in Global Service Delivery
⢠Unit 6: Global Service Talent Management
⢠Unit 7: Global Service Risk Management
⢠Unit 8: Global Service Innovation and Technology
⢠Unit 9: Vendor Management in Global Service Delivery
⢠Unit 10: Ethics and Compliance in Global Service Operations
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