Certificate in Lean Service Management Principles
-- ViewingNowThe Certificate in Lean Service Management Principles is a comprehensive course that empowers learners with the essential skills needed to streamline service operations, reduce waste, and improve customer satisfaction. This course is vital in today's industry, where businesses prioritize efficiency and effectiveness in their service delivery.
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⢠Introduction to Lean Service Management Principles
⢠History and Evolution of Lean Service Management
⢠Key Concepts and Terminologies in Lean Service Management
⢠Value Stream Mapping in Lean Service Management
⢠Waste Reduction and Continuous Improvement in Service Delivery
⢠Lean Six Sigma and its Application in Service Management
⢠Change Management and Leadership in Lean Service Management
⢠Measuring and Monitoring Lean Service Management Performance
⢠Customer-Focused Approach in Lean Service Management
⢠Implementing and Sustaining Lean Service Management Culture
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