Executive Development Programme in Streamlined Service: Mastery Achieved
-- ViewingNowThe Executive Development Programme in Streamlined Service: Mastery Achieved is a certificate course designed to provide professionals with the essential skills required for career advancement in today's fast-paced business environment. This programme focuses on streamlining services, enhancing efficiency, and improving customer experience, which are critical factors in the success of any organization.
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⢠Executive Leadership: This unit covers the fundamental principles of effective leadership and how to apply them in an executive role. Topics include strategic thinking, decision making, and communication skills.
⢠Service Design Thinking: This unit focuses on the process of creating and improving services to meet the needs and expectations of customers. Participants will learn about design thinking principles and how to apply them to service innovation.
⢠Streamlined Operations Management: In this unit, participants will learn about the latest techniques and tools for managing and optimizing service operations. Topics include process improvement, capacity management, and supply chain management.
⢠Digital Transformation: This unit covers the impact of digital technologies on service delivery and how to leverage them to improve efficiency and effectiveness. Topics include automation, artificial intelligence, and data analytics.
⢠Customer Experience Management: This unit focuses on the strategies and techniques for managing and improving the customer experience. Topics include customer journey mapping, voice of the customer programs, and customer feedback analysis.
⢠Change Management: This unit covers the principles and practices of managing change in a service organization. Topics include stakeholder engagement, resistance management, and communication planning.
⢠Performance Measurement and Improvement: In this unit, participants will learn about the key metrics for measuring service performance and how to use data to drive improvement. Topics include balanced scorecards, key performance indicators, and process improvement methodologies.
⢠Financial Management for Service Executives: This unit covers the financial principles and practices that are essential for service executives. Topics include budgeting, cost management, and financial analysis.
⢠Strategic Planning for Service Executives: This unit focuses on the process of developing and implementing a strategic plan for a service organization. Topics include market analysis, competitive positioning, and scenario planning.
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