Certificate in Lean Service Transformation: Smart Solutions
-- ViewingNowThe Certificate in Lean Service Transformation: Smart Solutions is a comprehensive course designed to equip learners with the essential skills required to drive operational excellence and customer satisfaction in today's fast-paced service industry. This course emphasizes the importance of Lean principles and how they can be applied to transform service operations, leading to increased efficiency, reduced waste, and improved customer experience.
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⢠Unit 1: Introduction to Lean Service Transformation
⢠Unit 2: Lean Principles and Concepts
⢠Unit 3: Mapping Value Streams in Service Organizations
⢠Unit 4: Smart Solutions for Lean Service Transformation
⢠Unit 5: Process Improvement Techniques
⢠Unit 6: Change Management and Employee Engagement
⢠Unit 7: Continuous Improvement and Kaizen in Service Transformation
⢠Unit 8: Metrics and Measurement for Lean Service Transformation
⢠Unit 9: Lean Six Sigma and its Role in Service Transformation
⢠Unit 10: Case Studies and Real-world Applications of Lean Service Transformation
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