Certificate in Lean Service Delivery Quality
-- ViewingNowThe Certificate in Lean Service Delivery Quality is a comprehensive course designed to enhance service efficiency and customer satisfaction. This program emphasizes the importance of eliminating waste, reducing variability, and optimizing the flow of services to drive operational excellence.
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⢠Introduction to Lean Service Delivery Quality
⢠Understanding Lean Principles and Techniques
⢠Mapping and Analyzing Customer Value Streams
⢠Identifying and Eliminating Waste in Service Delivery
⢠Continuous Improvement and Kaizen in Lean Service Delivery
⢠Measuring and Tracking Lean Service Delivery Performance
⢠Lean Six Sigma: Combining Lean and Quality Management Techniques
⢠Change Management and Leadership in Lean Service Delivery
⢠Achieving Cultural Transformation through Lean Service Delivery
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